Delivery & Collection

We are still delivering - but our services may be slower than the usual timings shown below.

Standard Delivery should be with you within 10 working days. Next Working Day services should be operating as normal, where available. For the moment, we are not offering Express Delivery with Royal Mail.

Each parcel is being handled with care by a warehouse team of fewer than ten, following all official UK government advice. Both Royal Mail and DHL are operating a contactless delivery service.

Free UK standard delivery on full price orders over £125.

We offer a range of UK delivery/collection options:

Collect from a TOAST Shop - Free
Our Collect from a TOAST Shop service is currently unavailable.

Standard Delivery - £3.00
Free on full price orders over £125.
Usually arrives in 3-4 working days.
Delivered by Royal Mail with online tracking.

Express Delivery - £5.00
For the moment, we are not offering Express Delivery with Royal Mail. Therefore, this service is currently unavailable.

Next Working Day Delivery - £7.00
Guaranteed delivery on the next working day before 8pm.
Delivered by DHL with online tracking.
This service is climate neutral with an offset to cover logistics & emissions.
Option (after despatch) to change delivery day, redirect to a neighbour or collect from one of 3,500 DHL ServicePoints.

Before 12pm Next Working Day Delivery - £13.00
Guaranteed delivery on the next working day before midday.
Delivered by DHL with online tracking.
This service is climate neutral with an offset to cover logistics & emissions.
Option (after despatch) to change delivery day, redirect to a neighbour or collect from one of 3,500 DHL ServicePoints.

PLEASE NOTE: Next Working Day services require orders to be placed before 2pm on a working day. Orders placed after 2pm or on a weekend will be delivered within 2 working days.

DELIVERY INFORMATION

Standard and Express deliveries are made by Royal Mail between 7am and 7pm. Deliveries made by Royal Mail may require a signature on delivery. For some postcodes, when using Express delivery, your order will take a little longer to reach you.

Next Working Day deliveries are made by DHL between 9am and 8pm. Deliveries made by DHL will require a signature. If you are unavailable, please nominate a secure delivery address where someone is available to sign or choose to collect from one of 3,500 DHL ServicePoints across the UK. Orders placed before 2pm will be delivered on the next working day. Orders placed after 2pm or on a weekend will be delivered within two working days. There are some postcodes where Next Working Day deliveries are not available.

Saturdays and Sundays are NOT classed as working days.

Made to order products are available to order through the TOAST website or by mail-order. All New Makers products are supplied as made to order. The product delivery times will be shown against individual items. There will be no added shipping cost for the product. The order processing will be carried out by TOAST and the product will be supplied to you directly from the Maker.

TOAST cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, and Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

UK INCLUDES: Northern Ireland, Scottish Highlands, Isle of Man and Isle of Wight.

COLLECTION FROM A TOAST SHOP

Orders are usually available for collection within 2 working days. This delivery method can be selected during the online checkout process. (Orders cannot be collected from John Lewis or any other retailers).

Once your order is ready for collection an email will be sent to notify you. If you have selected to have delivery notifications by text message this will also be sent to you. Please bring a copy of the notification email and a form of photo ID with you on collection. If someone else is collecting on your behalf then they will need the email and a form of ID of the person who placed the order.

Orders will be held for 7 days at the selected shop, after which they will be returned to the TOAST warehouse and a refund processed.

Unfortunately due to the size of some homeware products, the following items cannot be ordered to collect from a TOAST shop: rugs, large throws, baskets and Christmas hampers.

For all queries please contact the TOAST Customer Service team on 0333 400 5200 or via email contact@toa.st.

When will my order arrive at the shop?
Orders are usually available for collection within 2 working days.

How will I know when to pick up my order from the shop?
As soon as your order is ready for collection an email notification will be sent . It is advisable to wait until you have received this notification before visiting the selected shop. If you have selected to receive notifications by text message this will also be sent to you. You will be required to sign a confirmation to say the order has been collected.

How much does it cost to collect my order from a TOAST shop?
This service is provided free of charge.

Can I try on, return or exchange items in a shop?
When you receive your order you will be asked if you would like to check that you are happy with everything and you are very welcome to try on any garments. If you would like to return or exchange any of your order this can be done at the shop or at a later time at home.

Can I ask someone else to collect my order for me?
Your order can be collected by some else. They will need a copy of the notification email as well as a form of ID of the person who placed the order.

How long do I have to collect my order?
You order will be kept at the selected shop for 7 days, after which it will be returned to the TOAST warehouse and a refund processed.

Can I collect a homeware order from a shop?
All items can be sent to a shop for collection with the exception of the following large homeware items: rugs, large throws, baskets and Christmas hampers.

Can I collect my order from a John Lewis concession?
Orders can only be collected from a UK TOAST standalone shop and not from a John Lewis concession or any other retailer.