Skip to content
TOAST
  • Women
    Collections
    • New In
    • Favourites
    • Gifts
    Clothing
    • All Clothing
    • Cashmere
    • Coats & Jackets
    • Corduroy
    • Denim
    • Dresses
    • Gowns
    • Jeans
    • Jersey
    • Jumpsuits
    • Knitwear
    • Linen
    • Loungewear
    • Nightwear
    • Shirts
    • Skirts
    • Swimwear
    • Tops & Tees
    • Trousers
    • Workwear
    Accessories
    • All Accessories
    • Bags & Belts
    • Hats, Scarves & Gloves
    • Jewellery
    • Socks & Tights
    • Sunglasses
    Footwear
    • All Footwear
    • Boots
    • Sandals
    • Shoes
    • Slippers
    • Trainers & Plimsolls
    Gift Cards
    • TOAST Gift Cards
  • Men
    • All Menswear
    • Accessories & Footwear
    • Coats & Jackets
    • Knitwear
    • Shirts
    • Tees
    • Trousers
  • House&Home
    Collections
    • New In
    • Favourites
    • New Makers
    • UK Made Homeware
    Homeware
    • All Homeware
    • Aprons & Tea Towels
    • Baskets
    • Bathroom
    • Bed Linen
    • Blankets & Throws
    • Candles & Candle Holders
    • Ceramics
    • Cushions & Cushion Covers
    • Decorative Pieces
    • Gifts
    • Glass
    • Kitchen
    • Outdoor
    • Rugs
    • Stationery
    • Tableware
    • Textiles
    • Towels
    • Vases
    • Wellbeing
    Clothing & Footwear
    • Gowns
    • Loungewear
    • Nightwear
    • Slippers
    Gift Cards
    • TOAST Gift Cards
  • Events
    • TOAST Live
    • Events & Workshops
    • Events On-Demand
  • Magazine
    Categories
    • All Articles
    • Arts & Culture
    • Book Club
    • Food & Drink
    • Land & Garden
    • Ritual & Reflection
    • Style & Stories
    • Travel & Place
    Audio Series
    • Podcasts
    • Slow Sound
  • Our Approach
    • About Us
    • Social Conscience
    • Craft
    • New Makers
    • Be a New Maker
    • Care Guide
    • Our Response to COVID-19
    • Events
    • International Stockists
    New Makers 2022 View
  • Account
  • Women
    • Collections
      • New In
      • Favourites
      • Gifts
    • Clothing
      • All Clothing
      • Cashmere
      • Coats & Jackets
      • Corduroy
      • Denim
      • Dresses
      • Gowns
      • Jeans
      • Jersey
      • Jumpsuits
      • Knitwear
      • Linen
      • Loungewear
      • Nightwear
      • Shirts
      • Skirts
      • Swimwear
      • Tops & Tees
      • Trousers
      • Workwear
    • Accessories
      • All Accessories
      • Bags & Belts
      • Hats, Scarves & Gloves
      • Jewellery
      • Socks & Tights
      • Sunglasses
    • Footwear
      • All Footwear
      • Boots
      • Sandals
      • Shoes
      • Slippers
      • Trainers & Plimsolls
    • Gift Cards
      • TOAST Gift Cards
  • Men
    • All Menswear
    • Accessories & Footwear
    • Coats & Jackets
    • Knitwear
    • Shirts
    • Tees
    • Trousers
  • House&Home
    • Collections
      • New In
      • Favourites
      • New Makers
      • UK Made Homeware
    • Homeware
      • All Homeware
      • Aprons & Tea Towels
      • Baskets
      • Bathroom
      • Bed Linen
      • Blankets & Throws
      • Candles & Candle Holders
      • Ceramics
      • Cushions & Cushion Covers
      • Decorative Pieces
      • Gifts
      • Glass
      • Kitchen
      • Outdoor
      • Rugs
      • Stationery
      • Tableware
      • Textiles
      • Towels
      • Vases
      • Wellbeing
    • Clothing & Footwear
      • Gowns
      • Loungewear
      • Nightwear
      • Slippers
    • Gift Cards
      • TOAST Gift Cards
  • Events
    • TOAST Live
    • Events & Workshops
    • Events On-Demand
  • Magazine
    • Categories
      • All Articles
      • Arts & Culture
      • Book Club
      • Food & Drink
      • Land & Garden
      • Ritual & Reflection
      • Style & Stories
      • Travel & Place
    • Audio Series
      • Podcasts
      • Slow Sound
  • Our Approach
    • About Us
    • Social Conscience
    • Craft
    • New Makers
    • Be a New Maker
    • Care Guide
    • Our Response to COVID-19
    • Events
    • International Stockists
Account
Bag

Your bag is currently empty.

Subtotal excluding delivery USD 0.00
Review & Check out
Home / Returns
    Help Menu
  • Our Response to COVID-19
  • Help with Ordering
  • Delivery & Collection
  • Returns
  • Gift Wrapping
  • Size & Fit
  • Social Conscience
    • Ethical Policy
    • Modern Slavery Statement
    • Code of Conduct
  • Legal
    • Privacy Policy
    • Cookies
    • Terms & Conditions
    • Supply of Goods
  • Contact Us

Returns


Our Standard Returns Policy



Returning items purchased online - using our online returns service

Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.

The following items cannot be returned:

  • Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
  • Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
  • TOAST Gift Cards and eGift Cards are also non-refundable.

We are no longer placing a returns label into our parcels or offering an exchange service for items.

After placing an order you will receive order and delivery confirmation emails.

  1. Visit returns.toa.st and enter your order number (you can find this located on your order and delivery confirmation emails) and your postcode or email address.
  2. Tick the items that you would like to return and tell us the reason.
  3. Choose collection or drop off. You can either book a collection on a day that suits you or you can drop off your parcel at a local DHL Service Point.
  4. You will need to pay the returns charge online that is applicable to your country.
  5. Print off the returns label and customs declaration form and attach these to your parcel.
  6. Await your booked collection or drop off your parcel.

If you are unable to print a label, please email us at contact@toa.st or call us on 0044 333 400 5200 (international charges apply) and one of our team will be happy to print the label and post it to you.

If you would like to change the size of your ordered garment, please call our customer services team who will be happy to arrange for a new item to be sent to you without any further delivery charges. Replacement garments are subject to stock availability.

During busy periods, please allow up to 10 days for your return to be processed once it is received into our warehouse.

DHL is a tracked returns service, so please keep the tracking number safe so you can quote it in any necessary correspondence.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Help
  • Delivery
  • Returns
  • Help With Ordering
  • Size & Fit
  • Contact Us
About
  • About Us
  • Ethical Policy
  • International Stockists
Info
  • TOAST Live
  • Events
  • SS22 Lookbooks
  • Our Response to COVID-19
Sign up to receive TOAST emails

Join our newsletter to hear about new collections, offers, events and editorial.

Instagram Facebook Pinterest Twitter

  • Delivery
  • Returns
  • Help With Ordering
  • Size & Fit
  • Contact Us

  • About Us
  • Ethical Policy
  • International Stockists

  • TOAST Live
  • Events
  • SS22 Lookbooks
  • Our Response to COVID-19
Terms & Conditions Privacy Policy

We use cookies to improve your online experience. If you continue to use our site, you are agreeing to our Cookie Policy.

Welcome to our SS22 Collection

Join our newsletter to hear about new collections, offers, events and editorial.

Delivery to your chosen country Welcome to TOAST

It looks like you're in #actualCountry#. Please confirm your country for delivery.

Please choose a country for delivery. Items in your bag may not be transferred.

Delivery to #actualCountry#

Or choose a delivery country: