Returns

Extended Returns


For orders placed online from Thu 24 October to Tue 24 December 2024:

Full price items may be returned for a refund (subject to our returns policy) until Fri 17 January 2025 or within 28 days of receiving them, whichever is later.
Sale items may be returned for a refund (subject to our returns policy) within 14 days of receiving them.

For items purchased in our shops from Thu 24 October to Tue 24 December 2024.

Items can be returned for a refund or exchange (subject to our returns policy) until Fri 17 January 2025 or within 28 days of purchasing them, whichever is later.

For items purchased outside of these dates, our standard returns period applies.

Our Standard Returns Policy

Returning items purchased online - using our online returns service

Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.

The following items cannot be returned:

  • Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
  • Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
  • TOAST Gift Cards and eGift Cards are also non-refundable.

After placing an order you will receive order and delivery confirmation emails. We are no longer placing a returns label into our parcels.

  1. Visit returns.toa.st and enter your order number (you can find this located on your order and delivery confirmation emails) and your postcode or email address.
  2. Tick the items that you would like to return and tell us the reason.
  3. Choose collection or drop off. You can either book a collection on a day that suits you or you can drop off your parcel at a local DHL Service Point.
  4. You will need to pay the returns charge online that is applicable to your country.
  5. Print off the returns label and customs declaration form and attach these to your parcel.
  6. Await your booked collection or drop off your parcel.

If you are unable to print a label, please email us at contact@toa.st or call us on 18555 051384 (US toll free) or 0044 333 400 5200 (international charges apply) and one of our team will be happy to print the label and post it to you.

We are no longer offering an exchange service for items. If you would like to change the size of your ordered garment, please call our customer services team who will be happy to arrange for a new item to be sent to you without any further delivery charges. You will need to pay for the new item and send the original item back to us for a refund, subject to our returns policy. Replacement garments are subject to stock availability.

During busy periods, please allow up to 10 working days for your return to be processed once it is received into our warehouse. All refunds will be made to the original method of payment. Once a refund has been issued, please allow up to 5 working days for this to appear on your account..

DHL is a tracked returns service, so please keep the tracking number safe so you can quote it in any necessary correspondence.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Returning items purchased online - to our shops

You may also bring the items you would like to return to a TOAST Shop in the United States, along with your order number. A member of our shop team will be pleased to process your refund.

Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

The following items cannot be returned:

  • Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
  • Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
  • TOAST Gift Cards and eGift Cards are also non-refundable.

If you have any questions regarding returns to our shops, please contact our customer service team before you travel. Items cannot be returned to our shops if they were purchased from other websites or stores selling TOAST products.

Returning items purchased in our shops

Full price items can be returned within 28 days of the purchase date for a refund or exchange.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Pierced jewellery cannot be returned for hygiene reasons, unless faulty. TOAST Gift Cards and eGift Cards are also non-returnable.

It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.