RETURNING ITEMS PURCHASED ONLINE - OUR STANDARD RETURNS POLICY
Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.
Please note that certain products cannot be returned for hygiene reasons (eg. pierced products such as earrings).
For items purchased online on or after 23 March 2021:
Please visit returns.toa.st, tick the items that you would like to return, pay the returns charge and print a label. You can opt for a collection on a day that suits you or you can drop off your parcel at a local DHL Service Point. If you have any problems booking a return, please email customer services at email@example.com or call us on 0044 333 400 5200 (international charges apply).
For items purchased online on or before 22 March 2021:
For a collection, visit DHL eReturns. Select your country and then enter the return waybill number found on the DHL returns label. You can then add your details and schedule your collection. For a drop off, visit the DHL Service Point Locator to find your local DHL drop off point. Please include your dispatch note marked with the items being returned. This will enable us to scan the bar code on the label and send email confirmation to you that your parcel has been safely received.
During busy periods, please allow up to 10 days for your return to be processed once it is received into our warehouse.
DHL is a tracked returns service, so please keep the tracking number safe so you can quote it in any necessary correspondence.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
We no longer offer exchanges for items purchased online.