Returns

Unfortunately we are currently unable to process returns. We hope to be able to process your returns again shortly. We will extend the returns window for your item should it be required. Please contact us with any questions.

 

Extended Christmas Returns

For orders placed online from Fri 23 October to Thu 24 December 2026:

Full price items may be returned for a refund (subject to our returns policy) until Sat 16 January 2027 or within 28 days of receiving them, whichever is later.

Sale items may be returned for a refund (subject to our returns policy) within 14 days of receiving them.

For items purchased in our shops from Fri 23 October to Thu 24 December 2026:

Full price items can be returned for a refund or exchange (subject to our returns policy) until Sat 16 January 2027 or within 28 days of purchasing them, whichever is later.

Sale items can be returned for an exchange or a gift card for the amount paid (subject to our returns policy) within 14 days of purchasing them.

Our Standard Returns Policy

Returning items purchased online - using our online returns service

Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.

The following items cannot be returned:

  • Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
  • Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
  • TOAST Gift Cards and eGift Cards are also non-refundable.

After placing an order you will receive order and delivery confirmation emails. We are no longer placing a returns label into our parcels.

Returning items purchased online - to our shops

You may also bring the items you would like to return to a TOAST shop in the United States, along with your order number. A member of our shop team will be pleased to process your refund.

Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

The following items cannot be returned:

    • Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
    • Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
    • TOAST Gift Cards and eGift Cards are also non-refundable.

If you have any questions regarding returns to our shops, please contact our customer service team before you travel. Items cannot be returned to our shops if they were purchased from other websites or stores selling TOAST products.

Returning items purchased in our shops in the United States

Items can be returned to any TOAST shop in the United States.

Full price items can be returned within 28 days of the purchase date for a refund or exchange.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Pierced jewellery cannot be returned for hygiene reasons, unless faulty. TOAST Gift Cards and eGift Cards are also non-returnable.

It is not possible to use our online returns service for purchases made in our shops in the United States. Products purchased in the US are eligible for return within the US only.